Programme no. 153-P
Quality Improvement
Method to collect patient assessments
Mia Grodt*1, Janus Laust Thomsen2
1Danish Quality Unit og General Practice,Danish Quality Unit of General Practice,Odense,Denmark, 2Danish Quality Unit og General Practice,Danish Quality Unit og General Practice,Odense,Denmark
* = Presenting author
Objectives: The aim of the study was to examine the method of collecting patients assessment of their general practitioner.
Background: Danish Quality Unit of General Practice will from the 1st of January 2015 provide surveys among patients in general practice to examine the patients assessment of their general practitioner in Denmark. The aim of the surveys is to provide information about the patients experiences as a useful tool to assess and improve the quality in general practice. Patient assessments is also one of the indicators in the accreditation of general practice provided by The Danish Healthcare Quality Programme (DDKM).
Results: The main aim was to study the response rate of the method to invite patients to the survey. The average response rate of the survey was 27,9 % varying per doctor from 13,8 % to 35,4 %.
Material/Methods: A relatively large clinic in Silkeborg containing three general practitioners participated in the project. Each GP invited 130 patients to participate in the survey by consecutively in the consultation giving the patients a postcard containing internet link to the survey. The survey-period was two months. Subsequent the response rate was studied.
Conclusion: This method of collecting patients assessment
Points for discussion: This was a pilot study in one practice – larger studies are needed.
Studies with other methods for invitations are needed.
Further development of the DANPEP-questionnaire may give higher response rates.