Programme no. 127-OP
Consultancy support inspires GPs to improve their organization
Jesper Gerdes*1, Lone Grønbæk2
1KEU. Region of Southern Denmark,Syd-Pol,6000 Kolding,Denmark;KEU. Region of Southern Denmark,Syd-Pol,6000 Kolding,Denmark, 2KEU. Region of Southern Denmark,Syd-Pol,6000 Kolding,Denmark
* = Presenting author
Objectives: The aim of the consultancy support is to stimulate to systematic organizational development, adapting the efforts to the individual practice.
Background: General practice in Denmark is facing great challenges with having to assume new types of tasks and collaborators, and good organization in the clinic is therefore becoming increasingly important. The Region of Southern Denmark has developed an offer to support and inspire GPs working with improvement of their organization.
Results: A total of 112 of the Region’s 378 general practices have received a consultancy visit. At the first visit the clinic makes an action plan with specific targets. The job of the consultants is to assist practice in implementing the plan by facilitating a process, where the doctors in the practice take ownership, reflect on values, structures and development potential and work independently on achieving the goals. Through reflection and independent work the practice creates change and development.
Material/Methods: Two consultants, a general practitioner and a management developer visit the practice 3-4 times during a period of 4 to 6 months. The consultancy assignment may involve definition of a common basis of values and visions, planning of work procedures, management optimization, implementation of action plans, teamwork improvement and conflict resolution. The support is free of charge and takes place in the practice between 1 and 5 p.m.
Conclusion: Adapting the efforts to the individual practice is a success. It is imperative that the consultants are confidence-inspiring and competent, so that they are capable of getting the practice to define goals, reflect on own development potential and take ownership of the process. Combining a doctor and an organization consultant in a consultancy team has proved fruitful.
Points for discussion:
Does the method have any negative aspects?
Can other countries/regions use this method?